Frequently Asked Questions
Thank you for visiting SkyHighWaterSlides.com; your best choice for inflatable fun. Below you will find a list of common questions and answers related to our products, services, and policies. If you don't find what you're looking for here, please text us at (321) 427-7470 and we will be happy to assist you.
We set up and break down everything for you. We bring all the cords, hoses, and stakes for the setup of the unit. The customer provides a power source(s) and a clean water source if water is needed. Most Brevard County addresses will not incur a delivery fee. Cities that will have a delivery fee of $25 are Mims, Titusville, North Merritt Island, Micco, and Melbourne Beach.
Our new online booking service allows you to be in control, you will pick the times you will need the unit. We typically see parties lasting 3-7 hours. We base the schedule off addresses, party start times, and create an efficient route for us. We have multiple trucks to better serve you and the needs of your event. For setups, we can arrive as early as 7am or up to 30 minutes prior to your selected party time. Take-downs will be at your selected end time or later depending on our schedule that evening.
No, unfortunately our expenses are the same to setup and take-down the unit regardless of party length.
We provide discounts for military, police, and fire.
We provide previous customer discounts.
We provide discounts for renting 2 or more inflatables (same date and location).
Please text us at (321) 427-7470 for a coupon code before checking out if you fall into one of these three categories.
We provide previous customer discounts.
We provide discounts for renting 2 or more inflatables (same date and location).
Please text us at (321) 427-7470 for a coupon code before checking out if you fall into one of these three categories.
We clean and sanitize all our units on delivery with a product called Odoban. This product was selected because it is a sanitizer, fungicidal, bactericidal, virucidal, and mildewstat. The health and safety of our customers, their families, and our employees is extremely important to us. You will not find dirty jumpers with us!
Attached is a link so you can see the label of the product we use and all the amazing things it does: https:/odoban.com/product/multi-purpose-concentrates/
Attached is a link so you can see the label of the product we use and all the amazing things it does: https:/odoban.com/product/multi-purpose-concentrates/
Yes, all orders require a $50 credit card deposit. Deposits and any advance payments are fully refundable if you cancel your order at least 8 days prior to your rental date. If you cancel between 2-7 days prior to your rental date you will be given a rain check that is good for 1 year.
We understand Florida's unpredictable weather. When you book a rental, it is reserved for you and cannot be rented to others. Some customers are more sensitive to the rain than others. Let's get it rescheduled.
-If a customer cancels due to rain before the delivery is in route, a refund for advance payment is afforded to the renter but the $50 deposit will be given on a rain check good for 1 calendar year.
-If a customer cancels due to rain while delivery is in route or we have arrived, a refund is afforded to customer for advance payment, however, $50 deposit amount is not refunded, or rain checked.
-If a customer cancels after the delivery truck has arrived, or set up the unit, or tries to cancel during the party, no refund is afforded to customer, and the deposit will not be refunded. This is due to our expenses being the same.
We reserve the right to cancel any reservation if we feel the weather will be unsafe. This would be due to an incoming hurricane off the coast, strong heavy winds, or heavy tropical thunderstorms throughout the day. In the case of us cancelling a rental, you would be refunded your deposit and any advance payment.
-If a customer cancels due to rain before the delivery is in route, a refund for advance payment is afforded to the renter but the $50 deposit will be given on a rain check good for 1 calendar year.
-If a customer cancels due to rain while delivery is in route or we have arrived, a refund is afforded to customer for advance payment, however, $50 deposit amount is not refunded, or rain checked.
-If a customer cancels after the delivery truck has arrived, or set up the unit, or tries to cancel during the party, no refund is afforded to customer, and the deposit will not be refunded. This is due to our expenses being the same.
We reserve the right to cancel any reservation if we feel the weather will be unsafe. This would be due to an incoming hurricane off the coast, strong heavy winds, or heavy tropical thunderstorms throughout the day. In the case of us cancelling a rental, you would be refunded your deposit and any advance payment.
Well, that's Florida weather for you! We feel we have the fairest possible cancellation policy due to the weather (listed above). If you have a heavy downpour, strong winds, or lightning you will need to turn off the blower(s) and water to the unit. After the storm passes, simply turn the blower(s) back on and it will blow right back up in its place ready for use. Please check all stakes and that the unit is still secure before entering the unit.
Once a customer reserves the rental, it cannot be rented to others. Deposits and any advance payments are fully refundable if you cancel your order at least 8 days prior to your rental date. If you cancel between 2-7 days prior to your rental date you will be given a rain check that is good for 1 year. Let’s get it rescheduled!
Cash is preferred to avoid fees helping our small business grow! If paying cash, please have the exact change ready on the set up of your event. Payment is due on the set up at the absolute latest. We also accept the four major credit cards.
Yes, we are fully insured to deliver and set up at all city and county parks. It is the customer's responsibility to reserve the pavilion and to let us know on booking if there is any paperwork the park requires. Most times we are already on file. Rarely, certain parks need additional information or special wording which will require a few days’ notice for us to talk to our insurance company.
The electricity requirements are listed in the description of each inflatable. Each blower will need a separate circuit (dedicated breaker). Some pavilions will have only one, but the inflatable requires two or more. This would require the purchase of a generator rental, available on our website. It is the customers’ responsibility to ask the park if the pavilion will have enough power and make sure it has a proper water source. All parks and pavilions are different.
The electricity requirements are listed in the description of each inflatable. Each blower will need a separate circuit (dedicated breaker). Some pavilions will have only one, but the inflatable requires two or more. This would require the purchase of a generator rental, available on our website. It is the customers’ responsibility to ask the park if the pavilion will have enough power and make sure it has a proper water source. All parks and pavilions are different.
If you have a city water hook up on your house, we will use this over any well water system. Unfiltered well water can damage the unit beyond repair. If there is a rusty color or odor to your water, it could leave behind that rusty tint damaging and drying out the inflatable vinyl. For water units, the water will be running all day, it does not recirculate. This means your well will be pumping all day. If you have well water, be sure it is filtered, chlorinated, and has a rust blocker in your system. Be sure your system has fresh filters, salt, and is serviced before we arrive to avoid costly damage to our units.
We can set up on grass (our favorite and best for safety), indoors, asphalt or concrete (if platform height is below a certain height, max 20ft tall slides). We use sandbags for concrete/indoor set ups and only allow our smaller units to be sandbagged down. These units do not float and cannot be set up on the water. They also cannot be set up on the beach. None of our units will be allowed to flow into a homeowner’s pool. We reserve the right to cancel a set up if it is on rocks, mulch, sticks, in drainage ditches, uneven ground, over untreated fire ant piles, or excessive pet feces.
All the measurements and space needed are listed in each description of the unit. It is the customer’s responsibility to measure their yard to make sure there is enough space to fit the unit. Please take a tape measure and see if the unit will fit. The units are typically taller than power lines and cannot have any trees overhead. If we come out to set up the unit and it will not fit, the customer will receive a refund for any advance payment but will not receive a refund of the $50 deposit. If we have something that will fit available, we will try to bring it out to you quickly, but only after we have completed the rest of our setups for the day to not slow down the rest of the schedule. We do not send employees out to look at your yard prior to rental date.
We always bring cords, hoses, and stakes for the setup of the unit(s). Please have in mind where you would like us to plug in. Some units require 2 or more breakers (listed in the description of each unit). That simple means we may need to plug into different outlets on or in your house to prevent a breaker tripping. Please have the ground cleared of sticks, rocks, pet feces, and treat fire ant piles. Have the area cleared of kid’s toys, trampolines, and fire pits. Also, if we are going into a backyard, have cars moved, boats and trailers out of the way, and gates (minimum 42 inches wide) open and ready for us. If we arrive at our scheduled arrival time and the customer is not prepared, costing us time, we will have to put them to the back of the schedule and we will move onto the next delivery. We will come back after all deliveries are complete, in some cases possibly later than your scheduled start time. To avoid this, just please be ready for us, ready to answer any of the crew leaders’ questions. The schedule is always full, and times are tight. Our crews are fast, efficient, and absolutely hate to be late.