Frequently Asked Questions
Thank you for visiting SkyHighWaterSlides.com; your best choice for inflatable fun. Below you will find a list of common questions and answers related to our products, services, and policies. If you don't find what you're looking for here, please call us at (321) 427-7470 and we will be happy to assist you.
We set up and break down everything for you. We bring all the cords, hoses, and stakes for the setup of the unit. The customer provides power source(s) and a clean water source if water is needed. Most addresses will not incur a delivery fee. Cities that will have a delivery fee of $25 are Mims, Titusville, North Merritt Island, Micco, and Melbourne Beach.
Our new online booking service allows you to be in control, you will pick the times you will need the unit. We typically see parties lasting 3-7 hours. We base the schedule off addresses, party start times, and create an efficient route for us. We have multiple trucks to better serve you and the needs of your parties. For setups, we can arrive as early as 730am or up to 30 minutes prior to your selected party time. Take-downs will be at your selected party end time or later depending on our schedule that evening.
No, unfortunately our expenses are the same to setup and take-down the unit regardless of party length.
We provide discounts for military, police, and fire.
We provide previous customer discounts.
We provide discounts for renting 2 or more inflatables on the same date and location.
Please text us at (321) 427-7470 for a coupon code before checking out if you fall into one of these three categories.
We provide previous customer discounts.
We provide discounts for renting 2 or more inflatables on the same date and location.
Please text us at (321) 427-7470 for a coupon code before checking out if you fall into one of these three categories.
We clean and sanitize all of our units on delivery with a product called odoban. This product is selected because it is a sanitizer, fungicidal, bactericidal, virucidal, and mildewstat. Health and safety of our customers, their families, and our employees is extremely important to us. You will not find dirty jumpers with us!
Attached is a link so you can see the label of the product we use and all the amazing things it does:
https://odoban.com/product/multipurpose-concentrate/
Attached is a link so you can see the label of the product we use and all the amazing things it does:
https://odoban.com/product/multipurpose-concentrate/
Yes, all orders require a $50 Credit Card deposit. Deposits and any advance payments are fully refundable if you cancel your order at least 8 days prior to your rental date. If you cancel between 2-7 days prior to your rental date any advance payment will be afforded to the customer but you will be given a rain check on the deposit portion that is good for 1 year.
We understand Florida's unpredictable weather. When you book a rental, it is reserved for you and cannot be rented to others. Some customers are more sensitive to the rain than others. Let's get it rescheduled.
-If customer cancels due to rain before the delivery is in route, a refund for advance payment is afforded to the renter and the deposit will be given on a rain check good for 1 calendar year.
-If customer cancels due to rain while delivery is in route, a refund is afforded to customer for advance payment, however, deposit amount is not refunded.
-If customer cancels after delivery truck has arrived, or even setup the unit, no refund is afforded to customer if paid in advance, and also no deposit will be refunded.
We reserve the right to cancel any reservation if we feel the weather will be unsafe. This would be due to a hurricane off the coast, strong heavy winds, or heavy tropic thunderstorms throughout the day. In the case of us cancelling a rental, you would be refunded your deposit and any advance payment.
-If customer cancels due to rain before the delivery is in route, a refund for advance payment is afforded to the renter and the deposit will be given on a rain check good for 1 calendar year.
-If customer cancels due to rain while delivery is in route, a refund is afforded to customer for advance payment, however, deposit amount is not refunded.
-If customer cancels after delivery truck has arrived, or even setup the unit, no refund is afforded to customer if paid in advance, and also no deposit will be refunded.
We reserve the right to cancel any reservation if we feel the weather will be unsafe. This would be due to a hurricane off the coast, strong heavy winds, or heavy tropic thunderstorms throughout the day. In the case of us cancelling a rental, you would be refunded your deposit and any advance payment.
Well that's Florida weather for you! We feel we have the fairest possible cancellation policy due to weather (listed above). If you have a heavy downpour, winds, or lightning you will need to turn off the blower(s) and water to the unit. After the storm passes simple turn the blower(s) back on and it will blow right back up in its place ready for use again in minutes. Please check stakes and that the unit is still secure before entering the unit.
Once the customer books the rental, it is reserved and cannot be rented to others. Both advance payments and deposits are fully refundable if you cancel your order at least 8 days prior to your rental date. If you cancel between 2-7 days prior to your rental date, any advance payment will be afforded to the customer but you will be given a rain check on the deposit portion that is good for 1 year.
We accept all major credit cards. Cash is also accepted but is due on delivery of the unit. Please have an exact amount as the drivers do not carry change.
Yes, we are fully insured to deliver and setup at all city and county parks. It is the customer's responsibility to reserve the pavilion and to let us know on booking if there is any paperwork the park is requiring. Most times we are already on file. Rarely, certain parks need additional information or special wording which will require a few days notice for us to talk to our insurance company.
The electricity requirements are listed in the description of each inflatable. Each blower will need a separate circuit (dedicated breaker). Some pavilions will have only one, but the inflatable requires two or more. This would require a purchase of a generator rental. It is the customers responsibility to ask the park if the pavilion will have enough power and make sure it has a proper water source.
The electricity requirements are listed in the description of each inflatable. Each blower will need a separate circuit (dedicated breaker). Some pavilions will have only one, but the inflatable requires two or more. This would require a purchase of a generator rental. It is the customers responsibility to ask the park if the pavilion will have enough power and make sure it has a proper water source.
If you have a city water hook up on your house, we will use this over any well water system. Unfiltered well water can damage the unit beyond repair. If there is a rust color and odor to your water, it could leave behind that rusty tint damaging and drying out the vinyl. On our water units, the water will be running all day. This means your well will be pumping all day. If you have well water be sure it is filtered, chlorinated, and have a rust blocker in your system. Be sure your system has fresh filters, salt, and is serviced before we arrive.
We can set up on grass (our favorite and best for the kids safety), indoors, asphalt or concrete (if below a certain height). We use sandbags for concrete set ups and only allow our smaller units to be sandbagged down. These units do not float and cannot be set up on the water. They also cannot be set up on the beach. None of our units will be allowed to flow into a homeowners pool.
We reserve the right to cancel a set up if it is on rocks, sticks, in drainage ditches, uneven ground, over fire ant piles, or pet feces.
We reserve the right to cancel a set up if it is on rocks, sticks, in drainage ditches, uneven ground, over fire ant piles, or pet feces.
All of the measurements and space needed is listed in each description of the unit. It is the customers responsibility to measure their yard to make sure there is enough space to fit the unit. The units are typically taller than power lines and cannot have any trees overhead. If we come out to set up the unit and it will not fit, the customer will receive a refund for any advance payment but will not receive a refund on the deposit. If we have something that will fit available, we will try to bring it out to you quickly but only after we have completed the rest of our setups for the day.
We always bring cords and hoses for the setup of the unit(s). It would be good to have in mind where you would like us to plug in. Some units require 2 or more circuits (listed in the description of each unit). That simple means we may need to plug into different outlets on or in your house to prevent a breaker tripping. Please have the ground cleared of sticks, rocks, pet feces, and treat fire ant piles. Have the area cleared of kids toys, trampolines, and fire pits. Also, if we are going to a backyard, have cars moved, boats and trailers out of the way, and gates (minimum 48 inches wide) open and ready for us. If we arrive at our scheduled arrival time and the customer is not prepared costing us time, we will have to put them to the back of the schedule and we will move onto the next delivery. We will come back after all deliveries are complete. The schedule is always full and times are tight. Our crews are fast, efficient, and absolutely hate to be late.